Privacy Policy

This Privacy Policy explains how Rollino Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact support. We aim to handle information responsibly and transparently. This page also explains the choices available to players in Australia, including how to request access, correction or deletion of personal information and how to withdraw consent to marketing communications.

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Information we collect

The information we handle depends on how you interact with Rollino Casino and which services you use. Some information is provided directly by you, while other information is collected automatically when you use the website or services. We only seek information that is reasonably relevant to operating an online casino, supporting players, meeting required checks and maintaining a secure service.

On this page

Information we collect How we use personal information Cookies, security and international handling Retention and your privacy choices Policy updates and privacy enquiries

Account and contact details

When you register or manage an account, we may handle details such as your name, date of birth, residential details, username, login information and contact details. We may also keep information you provide when you contact customer support, submit a request, report a problem or otherwise communicate with us. This information helps us create and administer your account, respond to enquiries and provide relevant service messages.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information and supporting documents. This can include identity documents, proof of address, information about the source or use of funds where appropriate, and records of checks carried out to protect the service. Verification information is handled for account security, anti-fraud checks, responsible operation and compliance with applicable obligations.

Payments and transactions

We may handle payment and transaction records connected with your account. These records can include deposits, withdrawals, wagers, returns, payment method details, transaction references and related account activity. Payment information may be processed through specialist payment providers. We do not need to keep or display every full payment credential to maintain transaction records, and payment providers may handle information under their own privacy terms.

Device, usage and cookie data

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location information, access times and interactions with the website. We may also receive information through cookies and similar technologies. This data helps us keep the website working, understand general usage, detect unusual activity, improve performance and support account security.

Information from other sources

Where appropriate, we may receive information from payment providers, verification services, fraud prevention providers, technology providers or other organisations that help us operate the service. We may also receive information when another person contacts us about an account or transaction. Information obtained from these sources is used for relevant operational, security, verification and support purposes.

How we use personal information

Rollino Casino uses personal information for clear and legitimate operational purposes. The particular use depends on the information involved and the service or request concerned. We may combine information from different sources where this is reasonably necessary to provide a secure, consistent and properly managed account experience.

To create, verify, maintain and administer your account.
To process deposits, withdrawals, transactions and related account activity.
To confirm identity, age, account ownership and eligibility to use the service.
To carry out security, fraud prevention, anti-money laundering and other anti-abuse checks.
To detect unusual, suspicious or unauthorised activity and protect players, payment systems and the website.
To provide customer support, investigate questions and resolve complaints or technical issues.
To send service communications, including account notices, security alerts, verification requests and important updates.
To understand how the website is used and improve its design, functionality, reliability and accessibility.
To manage responsible gambling and player protection processes where relevant to the service or a player request.
To meet legal, regulatory, record-keeping and other applicable obligations.
To establish, exercise or defend legal rights, manage disputes and protect the interests of Rollino Casino and its players.
To send promotional communications where permitted and where you have provided consent or another lawful basis applies.

We do not treat every piece of information in the same way. For example, account credentials and security records may be used to protect access, while transaction records may be needed to answer payment questions and satisfy record-keeping requirements. Marketing preferences are handled separately from essential service communications. You may stop promotional messages without necessarily stopping important account, security or service notices.

Sharing information with service providers

We may share relevant information with trusted providers that help operate the website and services. These providers may support payment processing, identity verification, fraud prevention, customer support, hosting, technology, security, communications, analytics or similar business functions. They are expected to handle information only for appropriate purposes and to apply suitable safeguards.

We may also disclose information where necessary to respond to a lawful request, protect rights and safety, investigate suspected misuse or meet an applicable obligation. Information may be shared in connection with a dispute, security incident or suspected fraudulent activity where doing so is reasonably necessary to protect the service, players or other people.

Cookies, security and international handling

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. Rollino Casino may use essential cookies to support login functions, account security, navigation and core website features. Other cookies may help us remember preferences, understand website performance, measure usage or support relevant communications. Cookies can make the website easier to use, but some features may not work correctly if essential cookies are disabled.

You can manage or delete cookies through your browser settings. Most browsers allow you to block some or all cookies, clear existing cookies and receive a notification before a cookie is stored. The available controls vary between browsers and devices. Changing these settings does not necessarily delete information already held in an account or transaction record, so separate privacy requests may be needed for that purpose.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account security processes, monitoring, encryption or other safeguards appropriate to the information and the nature of the risk. No website, online account or electronic transmission can be guaranteed to be completely secure.

You should keep login details confidential, use a secure device and contact support promptly if you suspect unauthorised account activity. We will not normally ask you to disclose your full password. You should take care when using shared devices and should log out after using an account on a device that other people can access.

Service providers and locations

Some providers supporting an online service may operate from locations outside Australia or may use systems in more than one country. Where information is handled by a provider, we take reasonable steps to require suitable privacy and security protections. Information may therefore be accessed or processed in another location when this is necessary for operating the website, processing payments, completing checks, providing support or maintaining technology.

Retention and your privacy choices

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, support, dispute management and record keeping. Some records must be kept for a period required by law even after an account is closed. This may include identity verification, payment, transaction, communications, security and account history records. The retention period can vary according to the type of information and the reason it was collected.

When information is no longer required, we may delete it, anonymise it or securely dispose of it. Closing an account does not automatically remove every record immediately where retention is required, where information is needed to resolve a dispute or where it is necessary to protect the website and its users.

Requests and data rights

Subject to applicable requirements and reasonable verification, you may ask us to explain how we handle your information and request action in relation to your personal data. To exercise these choices, contact support@rollinocasino.wtf and clearly describe your request. We may need to confirm your identity before providing information or making changes, particularly where the request relates to account security or sensitive records.

Access: request a copy of personal information we hold about you, together with general information about how it is used.
Correction: ask us to correct information that is inaccurate, incomplete or out of date. You can also update certain account details through available account tools where those tools are provided.
Deletion: ask us to delete personal information that is no longer needed or that you believe should no longer be held. Deletion may be limited where records must be retained, a transaction is being investigated, a dispute is unresolved or another applicable requirement applies.
Withdraw marketing consent: ask us to stop using your information for promotional communications by contacting support@rollinocasino.wtf. You may also use an unsubscribe option in a marketing message where one is provided. Withdrawal does not affect the lawfulness of marketing sent before the request and does not stop essential account or security communications.
Restriction or objection: where available, ask us to limit or review a particular use of your information, including certain marketing or analytics activities.

We will consider privacy requests fairly and respond within a reasonable period. If a request cannot be completed, we will explain the reason in general terms where it is appropriate to do so. A request may be declined or limited where fulfilling it would compromise another person's privacy, weaken security controls, interfere with fraud prevention, require disclosure of confidential information or conflict with a required record-keeping obligation.

Marketing preferences

You can choose whether to receive promotional communications where a choice is offered. Marketing messages may include information about services, features or other promotional content. You can withdraw consent at any time by contacting support@rollinocasino.wtf or by using an unsubscribe option included in a marketing message. Allowing or refusing marketing does not affect your ability to receive communications that are necessary for account administration, security, verification, transactions or important service updates.

Policy updates and privacy enquiries

This Privacy Policy may be updated from time to time to reflect changes in the website, services, technology, privacy practices or applicable requirements. The current version will apply to information handled after it is published. We encourage players to review this page occasionally, especially before continuing to use the website after a material update.

If you have a question about this policy, believe your personal information has been handled incorrectly or want to exercise a privacy right, contact support@rollinocasino.wtf. Please avoid sending unnecessary sensitive information in your first message. We will advise what information is needed to verify your request and help protect your account.

When contacting us about a privacy request, include enough information for us to understand the issue, but do not include your password or unnecessary copies of identity documents. We may ask for reasonable information to confirm that the request relates to you. This helps prevent unauthorised access to personal information and protects the privacy of all players.

This policy is intended to provide clear general information about privacy at Rollino Casino. It should be read together with any account terms, cookie notices or service information that applies to your use of the website. If another notice explains a specific type of data handling in more detail, that notice may apply to the relevant activity as well.