Responsible Gaming

Rollino Casino supports a balanced approach to gambling. Gambling should be an occasional form of entertainment, not a way to make money, solve financial problems or cope with difficult emotions. Take time to understand the risks, set personal boundaries and only gamble with money and time you can comfortably afford to lose.

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Our approach to responsible gambling

Responsible gambling means making informed choices, staying in control and recognising when gambling may be causing concern. Rollino Casino provides this information to help players make sensible decisions and access assistance when it is needed. Gambling outcomes are based on chance, and no strategy can guarantee a win or prevent losses. Previous results do not change the odds of future results, and a win is never guaranteed because you have played for a particular length of time.

On this page

Our approach to responsible gambling Plan before you play Tools and account controls Recognising when gambling may be a problem Protecting young people and getting further help

Gambling should not be treated as an investment, a source of regular income or a reliable way to improve your financial position. Set a spending limit before you begin and regard that amount as entertainment spending. If you lose the amount you planned to spend, stop rather than trying to recover it by placing further bets. Chasing losses can quickly increase both financial and emotional harm.

Players in Australia should use gambling services only where permitted by applicable laws and rules. You are responsible for understanding the requirements that apply to you, including any age restrictions, location requirements and account conditions. If you are below the legal gambling age, do not create an account or use gambling services.

Gamble for entertainment, not as a way to earn money.
Decide how much time and money you can afford to spend before playing.
Keep gambling separate from essential household expenses.
Do not gamble when upset, stressed, tired or under the influence of alcohol or other substances.
Never borrow money or sell belongings to fund gambling.
Take regular breaks and keep other activities in your routine.
Do not assume that a win is due because you have experienced a series of losses.
Stop if gambling is no longer enjoyable, affordable or within your control.

Plan before you play

A simple plan can make it easier to keep gambling within comfortable boundaries. Consider your household budget, regular bills, savings goals and other commitments before deciding whether to gamble. The amount available for gambling should come only from discretionary funds left after essential costs have been covered. If gambling would affect rent, mortgage payments, food, utilities, travel, education or other necessities, do not gamble.

Set a money limit

Choose a maximum amount for a session, day, week or other period that suits your circumstances. Treat this limit as fixed, even if you start winning or losing. Avoid increasing a limit during play because of excitement, frustration or the belief that a win is due. Keeping a written record of deposits, bets and losses may help you understand how much you are spending over time. Remember that a limit on one account or service may not reflect your total gambling activity elsewhere.

Set a time limit

Decide when you will start and stop. Use reminders or alarms if you tend to lose track of time. Long or late-night sessions can make it harder to make clear decisions and may affect sleep, work or relationships. Take breaks, leave the gambling environment and return to ordinary activities such as work, exercise, family time or rest. If you regularly spend longer gambling than you intended, consider taking a longer break or using an account restriction.

Keep perspective

A win does not mean that you have discovered a dependable system, and a loss does not mean that a win is more likely next. Random outcomes remain random. Avoid making decisions based on superstition, near misses or the idea that luck must change. Be cautious of anyone who claims to guarantee winning results, predict outcomes or recover losses for you.

Protect your budget

Use only money that belongs to you and is genuinely available for recreation. Do not use credit, loans, bill money, savings intended for important needs or money held for another person. Consider keeping a separate record of gambling transactions so you can compare your activity with your wider budget. If you are unsure whether gambling is affordable, the safer choice is to pause and review your finances before playing.

Set your budget before opening a game or placing a bet.
Choose a clear stopping point and respect it.
Use only your own money and never gamble with borrowed funds.
Review your activity regularly rather than relying on memory.
Take breaks and avoid gambling when your judgement may be affected.
Stop immediately if gambling is no longer enjoyable or affordable.

Tools and account controls

Account controls can help you manage gambling, but they work best when used before a problem develops. Depending on the services available and the rules that apply, controls may include deposit limits, spending limits, wagering limits, session reminders, time-outs or self-exclusion. Availability, operation and minimum periods may vary, so review the relevant information carefully before selecting a control.

Deposit and spending limits

A deposit or spending limit can restrict the amount added to an account or used for gambling during a selected period. Choose an amount that reflects your real budget, not an amount based on what you hope to win. A limit is not a guarantee that you will remain within an overall gambling budget if you use other services or accounts, so consider your gambling activity as a whole.

Time-outs and breaks

A temporary break can provide space to reassess your habits. During a time-out, avoid replacing one account or gambling service with another. Use the break to review your finances, speak with someone you trust and consider whether further gambling is appropriate for you. A break can be useful even when you have not experienced a major loss or other serious consequence.

Self-exclusion

Self-exclusion is a stronger measure for people who want to stop gambling for a longer period or permanently. If you choose self-exclusion, do not try to open another account or find a way around the restriction. You can request information about the available process through the relevant account or support channels. Self-exclusion may not cover every gambling provider, so consider asking other providers about their own exclusion options and taking steps to restrict access more broadly.

Reviewing your controls

You may be asked to provide information that helps with account, identity or responsible gambling checks. Keeping your account details accurate can support these processes. If a control is not working for you, or you feel unable to follow the limit you selected, stop gambling and seek assistance rather than simply changing or removing the control. An account tool is one part of a wider plan and should not replace independent support.

Choose limits before you begin gambling where possible.
Use a time-out if you need space to consider your habits.
Consider self-exclusion if you want to stop for an extended period.
Do not create another account to avoid a restriction.
Ask for help if you cannot maintain a limit or break.

Recognising when gambling may be a problem

Gambling harm can develop gradually and may affect finances, relationships, work, study, health and general wellbeing. You do not need to wait for a crisis before asking for help. A concern is worth taking seriously if gambling feels difficult to control, causes distress or interferes with ordinary responsibilities.

Warning signs can include spending more money or time than intended, repeatedly trying to win back losses, hiding gambling from family or friends, feeling restless when not gambling, borrowing money, missing bills, selling possessions or using money intended for essentials. Other signs may include losing interest in usual activities, arguing with people close to you, gambling to escape problems, feeling guilty after gambling or making repeated promises to stop without being able to do so.

You think about gambling much of the time or plan your day around it.
You increase the amount or frequency of gambling to achieve the same excitement.
You continue gambling despite financial, relationship, work or health problems.
You hide deposits, losses, accounts or gambling sessions from others.
You feel anxious, low, angry or ashamed because of gambling.
You borrow, take credit or use essential funds to continue gambling.
You have tried to cut down or stop but have not been able to maintain the change.
You gamble to escape stress, sadness, boredom or other difficult feelings.
You feel that you must keep gambling until you recover money that you have lost.

What to do if you are concerned

If any of these signs apply, stop gambling and speak with someone you trust. Consider using a time-out or self-exclusion control and seek independent help from a qualified gambling support service, counsellor, healthcare professional or financial counsellor. Support can also be helpful for family members and friends affected by someone else’s gambling. You can ask for assistance even if your losses appear small or you have only recently noticed a change.

If gambling is contributing to immediate danger, severe distress, threats, self-harm thoughts or an urgent financial situation, seek emergency assistance or other urgent support available in your area. Do not face the situation alone. This page is general information and is not a substitute for professional medical, legal, financial or psychological advice.

Protecting young people and getting further help

Gambling services are intended for adults who meet the applicable legal age and other requirements. Do not allow children or young people to use your account, payment methods or gambling devices. Keep account passwords, payment information and logged-in devices secure. Use device, browser or network controls where appropriate to reduce the chance of unauthorised access. If you believe another person has accessed your account, stop using it and follow the available account security process.

You can ask Rollino Casino for general information about responsible gambling features, account controls and the process for taking a break or requesting self-exclusion through the available support channels on the website. Do not delay seeking independent assistance if you are worried about your gambling. A gambling support service, counsellor, healthcare professional or financial counsellor can help you develop a plan suited to your circumstances.

Supporting someone else

If you are supporting another person, try to raise the subject calmly and without judgement. Focus on the effects you have noticed, encourage professional support and avoid lending money to cover gambling losses. Protect shared finances where possible and seek advice about your own wellbeing. You cannot control another person’s choices, but you can set appropriate boundaries and ask for help for yourself.

Practical next steps

Take a break as soon as gambling feels difficult to control.
Tell a trusted person what is happening and ask them to help you stay accountable.
Review your budget and protect money needed for essential costs.
Use available limits, time-outs or self-exclusion options.
Seek professional support early, even if the financial loss appears small.
Remove easy access to gambling accounts, payment methods and promotional messages where possible.
Keep a record of your progress and review your plan if you experience a setback.

Recovery can take time, and a lapse does not mean that support has failed; it is a reason to review the plan and seek further help. Responsible gambling is an ongoing choice. Review your habits regularly, keep your limits realistic and be honest with yourself about the effect gambling has on your life. If it stops being fun, affordable or within your control, the safest decision is to stop and seek support.